Managed Services are the outsourcing of vital IT services that require constant maintenance and updating. The model we use with regards to your IT systems are those of preventative maintenance and keeping everything updated, rather than only responding to you when there is a problem or a project needs to be completed.
24/7 Helpdesk
We offer a full-service Helpdesk with all our management plans that can quickly troubleshoot your clinics day to day issues and keep you focused on providing the best quality of medicine that you can.
Training
We offer training and workflow optimizations for how your practice management software operates with all the other devices in your hospital.
Remote Support
Gone are the days where you had to schedule a convenient time for both you and a technician to meet and discuss a problem with a workstation. We offer full remote support to all our clients at no additional charge.
Vendor Interface
Instead of dragging your technician away from income generating activities to have them sit on the phone with a vendor support line for hours, simply open a ticket with your assigned system administrator and let us take care of the issue while you take care of your patients! (Included on all managed plans)
Service Contracts & Upgrades
While it would be wonderful for every piece of technology to always be under warranty with same or next day service, we know that is not always practical or available. – We offer economical hardware Service contracts to either supplement or replace a manufacturers warranty. Just because you cannot get an extended warranty for your digital x-ray capture station, does not mean that you must go out and spend tens of thousands of dollars to get an entirely new setup to maintain piece of mind.
Just like you provide preventative wellness care to your patients, we do this for your systems. Imagine how many issues you would catch if you had a full physical on your patients every month.
Hosted Email Services
Save time, money, and headaches, and get professional, customizable, and secure email address for you and your staff.
BDR / Business continuity
No machine is perfect, and when your worst fear happens, and your server simply will not turn on after a storm, our Business Continuity Plans can ensure that the interruptions to your day are minimal. With our onsite Disaster recovery options, we can have your system running again and serving the rest of network in a matter of only a few minutes.
Compliance
Let our team handle PCI-DSS or other applicable compliance tasks for you. With the questionnaires sometimes containing hundreds of questions that you may not know the answer to, or be totally confused by, our staff is very experienced in both what to look out for that may cause you to fail, and how to help you set your network up to be the most secure with your clients’ data.
Our team works hard to ensure your veterinary clinics tech needs are completely managed.
Best Security practices are always changing and require constant updating. Some of the Veterinary specific programs also have special requirements when it comes to security products, so that they continue to function properly.
Our multi-modal approach to security helps keep you protected from the worst